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Customer Comments

FEEDBACK FROM OUR CLIENTS:

Falcon Safaris are proud of our work and success in planning our clients' African safari vacations, exotic adventures and romantic honeymoons.  The following are just a few of the comments we've received from our clients regarding their Eyes on Africa safari experiences.


We would also be pleased to put you directly in touch with past clients who have made these comments as further referrals at your request.


Kindly note  We 'cut & paste' entire emails - we don't just choose the good parts!

May 2011
We had a fantastic holiday and we are really pleased with how well Island-Safari had organised our trip. The response from Island Safaris to any of my e-mails were very prompt and the staff very helpful at answering all my questions. We look forward to booking our future holidays with Falcon Safaris!!!

The transfers went amazingly smoothly - all connections were right on time and everyone at every connection were waiting to collect us without any confusion or complications. The border crossings were made much easier as we were supplied in advance with the paper work we needed to complete.

Finally, our stay at Chobe Game Lodge was absolutely amazing. All the staff were helpful and the managers Brenda and Maggie took really good care of us. We have never come across such hospitality on many of our other holidays. The activities were all really amazing and we would definitely go back there again. Do you happen to have e-mail addresses for Chobe Game Lodge as I would like to thank them for our wonderful stay.

Thank you so much for organising everything!!
Best Regards,
Tina Robbinson
November 2010
The Victoria Falls Hotel was superb, my girlfriend and I got engaged there on this trip and we both found the hotel and staff great, good service, lovely food and then the colonial charm and the grand setting of the hotel was most pleasant.
 
Falcon Safaris were very efficient and personal in the transfers and the tour we took.
So in all a very enjoyable stay and good value for money.
 
Your service was efficient and effective, so I will be contacting you to look at Honeymoon packages to an island next year some time…………..
Thanks

Kind regards,

José da Fonseca

May 2011
Falcon Safaris organised the Victoria Falls section of our African adventure. 
 
Our stay at Vic Falls Hotel was simply sensational.  The staff (especially Duly and Isaac) were just wonderful, the venue (Including the view of Vic Falls, the vicinity to the township, the facilities available) was excellent.  My only comment would be that although the presentation of the restaurant buffet dinner was great, the food was a little disappointing.  Breakfast however was delightful.  High tea was wonderful as were the evening cocktails.  I most definitely will make a return visit to Vic Falls Hotel.
 
Edna of Falcon Safaris took excellent care of us in organising all of our transfers and activities in and around the township of Vic Falls.  Her advice on all things Vic Falls was greatly appreciated and taken on board.
 
The transfers to and from the hotel for our activities and to/from the airport were timely and the drivers, always helpful.
 
I will be contacting Island Safari for my next trip to Africa – hopefully in the not too distant future.  Congratulations and many thanks on a job well done.
Cheers
Pam Davis
October 2010
We returned from our trip to Livingstone and one day tour to the Chobe National Park with a great satisfaction.
The service you provided us was supurb. Especially you responded very quicly to our request so that we could arrange our
tour smoothly. And the Falcon Safari which transported us between the Hotel and the Airport was a excellent agent and kind.
We were especially content with the tour in the Chobe National Park with comfortable drive and good lunch.
 
As a whole, we appriciate your Island-Safari servicves, Oh yes, Hotel Zambezi Sun provided us with a first class services, needless to say its location.
 
Only thing we wanted to be informed beforehand was the fact that we should have gotten a double entry visa at the airport. Because we need three times visas between Zambia and Zimb. and Botswana. We simply got a single visa at the airport.
 
Thank you again and we recommend you to our friends who will go to the same destinations.
Sincerely yours,
Kazuhiko Koshikawa 
November 2010
1) The service we received from the Falcon  Safaris staff and their associated members could not be faltered it was absoluley first class .Whilst our appreciation goes to all the staff, a particular thank you to Edna of the Falcon group who looked after us at the Zimbabwe border entrance and particularly at Victoria Falls airport during the stressful time with our outward flight.Altogether a five* plus for Falcon  Safaris
2) Every transfer was on time - I don`t know how Claudia planned it but that was 5* plus.
3) Once againe excellent service by the Enclave staff and we were fortunate enough to have two very knowledgeable and pleasent guides who looked after us as though we were one of the family - excellent.
4)The stay at Mapula Lodge was exactly the same but with one noticeable difference. Mae (the manageress ?) had little to say and did not put herself forward as a result we hardly saw her and she was almost invisable !. Fortunately the staff were brilliant and so her absence was not particularly noticeable.
5) Muchenje Safari Lodge was perhaps the most fabulous of the three ,once again excellent service by all staff members - Could not fault anyone.
6) Ilala Lodge Hotel was the icing on the cake, we were unanimous that this was the best Hotel we had ever stayed in, rooms,sevice,and meals could not be bettered- once again 5* plus.
You will gather by our report that we thoroughly,thoroughly enjoyed every minute of our Holiday( the flight mix up at the end excluded)
Please thank Claudia and all the personnel for their excellent service in giving us such a memorable holiday.
Regards Frank

November 2010

The Zambezi Sun was a great hotel.

All in all, we were very pleased with Island Safari and Falcon, and considering we kind of did this at the last minute and on the fly, everything went well.  I would recommend you service without hesitation, and when we go back to Zambia would certainly use your services.
Thanks Again
Gary and Shirley Petersen

November 2010
The Victoria Falls Hotel was superb, my girlfriend and I got engaged there on this trip and we both found the hotel and staff great, good service, lovely food and then the colonial charm and the grand setting of the hotel was most pleasant.
 
Falcon Safaris were very efficient and personal in the transfers and the tour we took.
So in all a very enjoyable stay and good value for money.
 
Your service was efficient and effective, so I will be contacting you to look at Honeymoon packages to an island next year some time…………..

Thanks
Kind regards,
José da Fonseca

November 2010
Well we are reluctantly back from a truly stunning Botswana experience!
 
The camps you chose for us were brilliant ESPECIALLY OKUTI, wow, what rooms etc, we were the only guests at Okuti and waited on, wined and dined like royalty! Loved it, amazing hospitality, brilliant guide, really well run attentive staff, and while I am sure "mine host" would have liked 2 18 year olds to arrive he was fabulous, and we managed to consume plenty of his wine!
 
Kanana camp not as glamerous, again very lucky not many guests, 2 gentlemen from Belgiuim who were brilliant travelling companions while we were there, again the way these camps are run, the willingness of the staff, confidence of staff and happy smiles were an eye opener,
I think you must have told Olivier the Camp manager about my birthday, a special dinner on the bank of the delta, candles, a bottle of champagne, birthday cake the lot, think its worth being 65 after all!
 
Truly a holiday to remember, many thanks
 
The only slight dampener, certainly beyond your control, was the attitude of very surly staff at Maun airport, who said the couldnt find my ticket, regardless as to the fact that I had just bgiven them the e ticket, not a good attitude.
The search as I cant go through the beedy eye was rude in the extreme by Botswana security, she even pulled my bra down, a little unnecessary, and as for attitude!!!
 
Botswana is obviously a very eco and tourist friendly country and maybe a word with maun airport could help guests to leave feeling good instead of fuming!
 
Hopefully we will be in contact in the future to ask you to plan another trip for us somewhere, and neither Philippa nor I will have the slightest hesitation in recommending you and your services.

Kind regards
Nikki Walters

November 2010
The Victoria Falls Hotel was superb, my girlfriend and I got engaged there on this trip and we both found the hotel and staff great, good service, lovely food and then the colonial charm and the grand setting of the hotel was most pleasant.
 
Falcon Safaris were very efficient and personal in the transfers and the tour we took.
So in all a very enjoyable stay and good value for money.
 
Your service was efficient and effective, so I will be contacting you to look at Honeymoon packages to an island next year some time…………..

Thanks
Kind regards,
José da Fonseca

November 2010
thanks for your help.  it was hard keeping current while we were in so many places in Namibia with no internet service.  we are home now, after 24 hour trip, but I wanted to let you know that everything went great in Zimbabwe!  the hotel is great and they had all our info and no problems.  The Falcon Safari folks were fantastic, followed up on everything, gave us great service, and were on time and extremely professional!  thanks for the recommendation and for the follow up on the hotel. 

i will certainly recommend your group to interested friends, and will contact you when we come back to Zimbabwe.

Thank you again
Gary and Shirley Peteresen

Hi Hamilton:

Just a quick note.... We’ve returned from our South African adventure and wanted to thank you for all of your help.  It was a wonderful trip that exceeded my and my daughter’s expectations. While you guys had only booked our Safari it is also very important to thank you for the insight and planning for the rest of the trip.  You were very patient and gracious.

A few highlights......
“Garden Route”
Pezula—Of course, a wonderful place but Knysna and the surrounding area are gorgeous.  By the way, the beach at Pezula (Noetze River) is breathtaking.
Bloukrans Bungee Jump—Yes, we did it.  Highly Recommended! (I’ve done some rock climbing and familiar with rigging and safety precautions—these guys know what they’re doing!)
Drive from Knysna to Cape Town—Long but worth it.  Remarkable scenery.

Cape Town—a great city! Cool terrain.
Robben Island—Very Moving

Johanessburg—Apartheid Museum is a must see to appreciate what the country has been through.

Safari at Ngala—We saw the “Big 5” and a whole lot more!  Our Guide/Ranger/Tracker were fantastic and made the viewing a lot more interesting than passive looking and photo opps.  What a great experience.

Thank you again

Maria Zaretta, Florida - August 2009

Hello Hamilton,
It was by far the most amazing trip I've had in my lifetime... I had the most thrilling experience ever.
Thank you so much for making this trip so worthy...It was because of you and EYES ON AFRICA that i could be a part of this experience...All the people on board were extremely nice and caring...I don't have words to express my gratitude...IT WAS THE BEST and YOU GUYS ARE THE BEST... Thank you all for making it a once-in-a-lifetime experience... Thanking you.

Thanking you.

Rafik Talati, India - July 2009

Hi Hamilton,
My trip to Botswana with you was simply fantastic and beyond expectations. I had booked the trip a year in advance and was looking forward to it with a lot of excitement. As a result, it took quite some doing to achieve an outcome beyond my expectations. This was certainly one of the best vacations in my life in one of the best places in the world.
I would think of Vusani's role in 2 parts: (i) thorough preparations in arranging the best guides, accommodations and logistics, and (ii) more importantly, coach, friend & guide to help us take better photographs. On the first part, the arrangements were flawless. The guides at each camp were outstanding & extremely knowledgeable - unlike regular guides, they understood the needs of photographers and the appropriate positioning of their vehicles to enable all passengers get a good angle for their photos and to position us well in terms of the angle of the available light. The camps were also well selected with abundant wildlife, high quality accommodations and highly courteous/ friendly staff. Many thanks to Vusa and Bridgette of Falcon Safaris for taking such good care of the arrangements.
Vusani  himself was fabulous - great knowledge of African wildlife, highly passionate about photography, always willing to go the extra mile, always helpful (even when he's sleepy!), genuinely keen to teach / share his knowledge and keen to ensure that all participants have a great experience. I must have asked him hundreds of questions & he answered all of them with a smile. He's just a warm and great guy to spend 2 weeks with! Equally importantly, he was also sensitive to our special needs - such as ensuring that I was comfortable on game drives since I have a bad back.
I also observed that while he was keen to take wildlife photos, Andy put the needs of the group above his own. For example, he did not hog the best seats nor determine where we would drive solely based on his own personal desires. I took hundreds of great photos during the trip and have shared them with many envious friends (a couple are attached to this mail).
In addition, I would like to compliment Brian, our head guide and local expert, who played a huge role in making the trip truly memorable. Brian is a keen photographer himself and highly competitive to ensure that his vehicle always has the best angle! He patiently gave me great photographic tips, was extremely courteous and has great humor. I would definitely ensure that Briant is involved in every trip that i make to Africa! I definitely will go on more photo safari trips with Vusa and am tentatively planning a trip to Botswana in 2011!

M Naran, Mumbai, India - July 2009

 

Hello Hamilton,
I just wanted to write and tell you what a fabulous time we had in S.Africa. The trip definitely exceeded our expectations and most of the credit is due to your expert planning!  Both Ngala and Exeter River lodges were outstanding in their accommodations and service.  We were amazed at how many animals we saw and how close to them we were.

We definitely plan to go back some day.  Thanks again for all your input, I have reccommended you  to a couple of travelers.

Maria Alvarez, Florida - August 2008

 

 
 
 

Countries

ss Botswana

ss Mozambique

ss Namibia

ss South Africa

ss Zambia

ss Zimbabwe


Safaris

ss Special Tours

ss Victoria Falls

ss Livingstone

 

Houseboats


Adventure

ss Canoe Safaris

ss Mobile Safaris

ss Walking safari

ss Fishing Safari

ss Horse Safaris


Weddings

Honeymoons

Conferences

 

 

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